October 23, 2020
COVID-19 has elevated the awareness on the importance of proper cleaning and disinfecting. Day Porters work not only to support the image of your facility, but to respond to the immediate needs throughout the day. They also work to complete a consistent routine of detailed disinfecting of common areas, break areas, restrooms and more. These team members strive to keep your business clean, safe and operating smoothly.
The answer is simple – Continuum’s commitment to offer stellar customer service.
We see our Porters as customer service representatives first, then as cleaning professionals. Our Day Porters receive some of the highest tenant satisfaction ratings in the industry, exceeding 90% customer satisfaction.
While most tenants do not often see Property Management each day, they are sure to see a Day Porter. Our porters take the time to learn the ins and outs of every building. More importantly; they get to know the tenants. Our team knows the value of quality customer service.
Additionally, at Continuum, we utilize a Computer Maintenance Management System to monitor progress and ensure a maximum one hour response time on all service requests. We also follow an ongoing quality assurance audit process that includes quarterly supervisory inspections that are web–based with real–time results communicated to our team and clients. This comprehensive process focuses on safety, cleanliness and operational tasks that our Day Porters routinely perform to ensure the facility and grounds are clean and maintained to expectations.
Call us today to learn more information on our Day Porters and how they can help keep your building clean and running smoothly during this unprecedented time.