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Are you familiar with the term day porters? If not you may not know that day porters are often the heroes of a facility. These valued team members clean, but they also help support the image of your facility and ensure that customers, employees and tenants are satisfied.
Sidewalks and walkways in commercial buildings continually accumulate trash and other debris that must be cleaned away regularly in order to maintain a positive appearance on the exterior of the building. During the cold weather day porters also help in clearing the ice and snow from the walkways and applying de-icing materials to reduce slip and fall accidents and hazards.

Common areas and lobbies need attention especially during the winter months. Day porters are there to wipe up sludge and messes as soon as they happen and mop floors during slow times of the day. They also dry wet floors immediately and vacuum rugs and carpets several times per day to clean up salt and dirt.

Other duties of a day porter include:

• Keep restrooms clean and supplies stocked.
• Clean and prepare kitchen, cafeteria, break and conference rooms.
• Respond to spills and other cleaning emergencies.
• Keeping glass doors, windows, and fixtures free of smudges and fingerprints.
• Keeping elevator doors, buttons, and floors clean and looking good.

The simple answer is Continuum’s commitment to customer service.  We see our porters as cleaning professionals, but we see them first as customer service representatives.  Our porters take the time to learn the buildings and get to know the tenants. Most tenants will never see the property manager, but they will see the porter every day.  We stress to our employees that a porter is the face of the organization to the tenants and guests of the building.

Besides customer service the day porters are put through an ongoing audit process throughout the year consisting of quarterly inspections. This comprehensive process focuses on safety and operational tasks that our day porters routinely perform to ensure the facility & grounds are maintained to expectations.

Continuum’s porters also dress in a professional uniform with Oxford style button down shirts and pants, safety shoes and ID badges to ensure safety and security.

A day porter can be a wonderful addition to your facility services and help keep your building in good condition and running smoothly around the clock especially during the snowy season. Contact Continuum Services at 248.286.5200 or info@continuumservices.com today to discuss your possible need of day porter services.